Unfortunately, not all swimming pool companies offer the same level of quality as we’d like. Here are a few corners that some pool services may try to cut. If you’re on the lookout for them, you can avoid missing out on the top-notch customer service which you deserve.
Overcharging for Chemicals
Some pool companies charge a flat rate for pool chemicals, regardless of the amount of chemicals your pool actually requires. Make sure that before you agree to a flat rate for pool chemicals, you have done your homework. Then make sure you take note of any added charges on your monthly bill.
If a special chemical has to be purchased for your pool, an added charge is understandable, but common chemicals like chlorine should not mean extra fees. Of course, you can expect to see some fluctuations in service fees due to gas prices and seasonal shifts, but the rate you pay for pool chemicals should remain fairly constant.
Skipping a Cleaning
If your assigned technician has too many pools on his or her docket for the day, that person might cut corners by occasionally skipping a pool in order to get through the entire list. Sometimes growing pool companies inadvertently encourage this kind of thing when they have more pools on their list than employees to reasonably service those pools.
If you suspect that your pool was skipped, never assume the worst. Instead, simply request that your service technician leave a drop ticket next time. This ticket will include details like the time of the cleaning, condition of the pool, and chemicals used.
Installing Used Parts
Repairs constitute a large percentage of a pool service company’s income. You can expect them to charge you more for the part than they pay for it from their wholesaler. Of course, they’ll also charge a fee for the repair work itself. However, sometimes a dishonest repair technician might try to make even more money than what’s legitimate by using a used part instead of a new one. Especially if the part is a significant one or the job is costly, you may want to ask if the part is brand new, just to make sure you know what you’re getting.
Forming a Relationship
Many swimming pool service companies have pretty significant turnover rates. Often, these employees are inexperienced and typically earn only an entry level wage. At the same time, they’re expected to do the work of plumbers, chemists, and engineers.
It can be worthwhile to build a relationship with a service technician, and this can happen most easily with a local company, rather than with a larger national organization. Be willing to pay more for quality service that’s committed to a long-term relationship. Before you make your decision, make sure to find out what services the company plans to perform routinely and what they charge for various types of repairs.
Since 1979 Lyon Financial has made the backyard resort dream come true for over 400,000 families across the U.S. Through our solid relationships with more than 3,000 pool contractors and our continued commitment to putting our clients first, we have built a reputation as the first choice in providing pool financing solutions. For more information, visit lyonfinancial.net or call (877) 754-5966 today.