Looking for Walmart.com’s phone number? Yep, I’ve spent a lot of time looking for it too, and I’ve found it. Only catch is that even with this “magic phone number,” you’ll still end up listening to endless recordings and, quite possibly, get lost in the Walmart maze which is intended to drive you away from the phone and back to their site. It’s what they launched in the fall of 2007 as their “Customer Contact Reduction” program. Now, I’ve got a lot of alternate names for the same, but let’s just stick with the official name.
So, having warned you of the perils ahead, here’s the number:
- Walmart.com (regarding orders placed on the walmart.com website): 1 (800) 966-6546
- Walmart retail stores (for comments about your local Walmart store): 1 (800) 925-6278
Sam Walton, founder of Wal-Mart, always placed a high priority on his stores having top notch customer service. Overall, I’ve been fairly pleased with the customer service I’ve experienced whenever inside an actual Wal-Mart store. However, my latest experience with purchasing from Walmart.com drove me directly into their Customer Contact Reduction program’s anti-communication nightmare.
Last week, I ordered a mid sized refrigerator online at Walmart.com for my office. I received the simple order acknowledgment email (reminiscent of the very plain, overly simple and annoying checkout process exemplified by their sister company, SamsClub.com, but I’ll save that for another day). The email stated I would receive the fridge within the next week and a half.
Everything was fine until yesterday when I received two odd emails. The first acknowledged receipt of the return (?) of my fridge and the second stated that the amount I paid had been credited back to my credit card. Odd, particularly since I’d never received the refrigerator from Walmart.com and, therefore, wouldn’t have been able to return it. And, they failed to give me a reason why they were returning it for me (i.e. product discontinued, product out of stock, etc.). I popped over to Walmart.com looking for a toll free customer service number to call so I could find out what on earth was taking place. While I was on the site becoming a tad bit frustrated since I couldn’t find a single phone number on any page where you’d expect a phone number to appear (reminds me of YorkPhoto.com’s similarly annoying website), I decided to check the list of refrigerators for sale to see if, perhaps, mine was out of stock. To my chagrin, I found that my fridge was still apparently in stock, but now the price was higher by 22%. Ouch.
My brain began to reel and develop assorted scenarios. Did they realize that the free shipping was crunching into their profits? Did they not want to fulfill yet another profit losing sale and so they (with minimal customer notification) just decided to cancel my purchase and post it as a return? Then, I would be forced into paying the higher rate which would line their pockets with the profit they need and (more reasonably) pay for the imaginably higher shipping costs for sending a heavy fridge to a customer.
I submitted an online form asking for help with my order, but deep down inside, I knew that any reply from that inquiry would probably be several days in coming; and, then, even when it did come, it would probably be a very generic reply and I would give up trying to get anywhere since waiting several days between single emails is just crazy. I’ll gladly send my business somewhere else (i.e. where I can interact with some helpful, warm, friendly human customer service).
In search of a direct human means of contacting Walmart, I Googled “Walmart.com phone number” and stumbled across a news article in a NY Times blog about Walmart’s Customer Contact Reduction program where Amy Colella, a Wal-Mart spokeswoman, optimistically shares why Walmart has chosen to remove their phone numbers from their website. Other websites I stumbled onto also expressed the challenges that people are facing when trying to locate a toll free number for Walmart.com. From a website usability perspective, Walmart.com royally flunks.
Giving up trying to find their customer service number, I went back through my emails. One email I received shortly after making the purchase, and it actually said my fridge had shipped! It even included a FedEx tracking code. I plugged it into FedEx and discovered that the fridge had shipped on time and had even been delivered – and signed. But it had been delivered to Walmart’s return headquarters. According to the FedEx notes, the “Barcode label [was] unreadable and replaced.” So, there you have it: the fridge was shipped, but the shipping label was unreadable. FedEx has a policy of automatically then shipping Walmart.com packages with unreadable labels to Walmart’s main returns warehouse in Arkansas. In the meantime, the fridge on Walmart.com’s website that I had ordered either had it’s price jacked up by 22% or else that same model had been replaced by a different (but very similar looking) model which was 22% more expensive than the original model.
Looking through my emails some more, I ran across the magic gem of a customer service phone number for Walmart.com. In the “A Refund for Your Walmart.com Order” I found this sentence which was worth it’s weight in gold to me:
Gift Card: Funds will be credited back to the original Gift Card. If you no longer have this card, please contact us at 1-800-966-6546.
I jumped up from the couch and grabbed my phone before they could destroy that communication option too! But, then began the typical maze of zillions of options to choose from, and, if you press the wrong option, you end up listening to an ear full of recording telling you to, essentially, hang up your phone and go back to their website. Finally, since none of the options were really relevant to my odd (and hopefully abnormal) situation, I decided to press a couple buttons and choose some options which had the highest probability of being options that only a human being would be able to address. After several trial and error choices, I landed on one which routed me to a human voice representing Walmart.com!
It was a guy with a foreign accent (Philippines/India outsourced call center?) and I had to listen very carefully to understand 75% of what he was saying. However, Sam Walton’s dedication to customer service was definitely 
evident once I finally got through to a human! This guy was awesome. He thoroughly checked into the situation, took his time listening to my side of the story, and is sending me the new model of the fridge (if it’s a new model) for the same price I paid. Maybe this time it will arrive at the White House and Obama will be the one to sign for it!
Now, whether or not I’ll buy from Walmart.com again is a whole different story. You can be sure that there are many other places where I’ll check first. A company that tries to force everyone into minimal interhuman contact through time delayed online contact forms and proudly removes their customer service phone numbers is an odd beast that flies head to head against the most common marketing and customer/public relations wisdom. If Walmart.com decides to realistically address the zillions of customer service phone calls that a company of their size is bound to receive and posts their toll free number on their website, I bet user happiness (and retention) will definitely increase.
1:30 PM EST 07/05/2010 update: Just got a response to my initial email regarding my order from Walmart.com customer service. A canned email as I expected but received much faster than predicted:
We are writing to let you know that the item which you ordered is not available anymore.
Please visit the site often to see if the item is back in stock
Good job on the speed, Walmart.com; however, this email would not in the least satisfy a customer who plugged in the FedEx tracking code and discovered that the item had been shipped and then diverted back to Walmart. You’ve got to include some concrete details in the customer service email as well as an offer to retain the customer. How about something along the lines of this:
We apologize that, due to a shipping error, your package was sent by the shipper back to our returns department. We’ve also recently discontinued stocking that particular item. Please call us at 1-800-966-6546, mention your order number, and we’ll send you a similar item at the original price. Your 100% satisfaction is our goal. Thank you for being a Walmart.com shopper.
Hi…I’m in tears @ this point. What can I do about this situation:
Took me about 9 hrs (I know, sounds crazy) to make a memory book. This very nice customer service lady mind you, was having a very hard time finding a real live person to answer the phone (yes…cust service themselves). Finally after being on hold a long time, she came back & apologized & said she had to “play around” with some #’s & told me to call the # I had already tried & then I was to hit 0 three times to get a person on the phone (how would I ever know this) ? To make a long story short, my order never got processed tho’ I got billed (& credited-yea for this). They say that since it got cancelled, there’s no way to retrieve it & so now I have to start from scratch!! I tried to retrieve it from my acct on walmart.com but it has indeeed been totally been erased. Does anyone know ANY way to find it? I cannot bear to start over. Two staff there said there should be a way to retrieve it but nobody can figure it out……HELP! No one ever called me to explain, I had to investigate this for days to find out they never made my book & NO ONE knows why! Does anyone know how to find a cancelled order & reorder w/o starting over?
Thank you,
paula
ALL I CAN SAY IS THANK YOU, THANK YOU. I WAS WABOUT TO SCREAM ,UNTIL I SAW THIS. SO HELPFUL. THANKS SO MUCH AGAIN.
Sure thing, Joanne! Hopefully Walmart.com never removes this phone option.
I totally agree! You feel like your head is going to pop off because their sight is set up so insanely! What makes it so hard to put a freakin number in your list of ways to contact them?? I mean REALLY? WHAT? Some people still use their phones and not every transaction is done on the computer… Sometimes you just need to talk to a customer service rep to answer the questions that this insane website they have can’t answer!!!!
wow!!!!! EXACTLY whatIhave said MANY times “to infinity & beyond!!!!!!!!!!!!!!!!!.unfort. not just Walmart.com. if you are really interested in killing more PRECIOUS time from your lives log on to Macys.com But for the ultimate FUN check out Speculum services “did you know Time Warner is now becoming even worse than Time Warner? DID you know????” we ve hadTime WArner since 1984.we are DEFINATELY cutting the cord what took us so-o-o-o long.
Ouch, Paula. I haven’t tried making their memory books yet. Wish I could help you with this! Sorry :(
THANK YOU SO MUCH…..THIS WAS EXTREMELY HELPFUL! I CALLED THE # U GAVE & WAS PLEASED WITH THE OUTCOME. THANKS AGAIN :)
I read your letter with much interest,,as I have been having bad expierences when I go to my local walmart nearest me…long lines,,not enough workers at cash registers..etc,,wehen I tried to call my local walmart today,,I tried to get through for an hr.,,no anwer
what in the world is going on with our Walmarts??? short staffed,,but the girls say they’re cutting their hrs,,and dont have the money to open more registers,,hmmmmmmmmm. .. and here I thought walmart was one of our richest business’es,,am I wrong,?..and alaso that they were all about customer service,,what happened to that I wondew,,has anyone ever tried finding someone for help lately in their Walmart lately?… dont hold your breath,… and being in a small town,,what choice do we have I ask…and the holidays are coming too, oh boy, dont go there if you are in a hurry,,just a little info for you
I am a loyal customer of Target.com. Shipping is always free if you use their Red Card ( either debit or credit) and returns are easy , you can go in the store or mail. And they have great customer service for online orders. I use the ” chat now” feature to avoid all that nonsense on the phones.mI recommend their products and services to EVERYONE.
1/ 2 of the parking lot is disabled parking yetI never can find anyone to help me put a heavy bag of dog food in my cart, and even though the check out clerk calls for assistance in taking it out to the car, how long does one have to wait?
Sept 29,2011
The plot thickens…..tried yesterday and today calling 1-800-966-6546 and all i get is “your call cannot go thru as dialed”.
Worked last month.
Has Waldo disconnected their number to provide a better customer relationship with Waldo-corp?
Betcha Sam is pulling his hair out of his skull.
KJ – I just tried it right now, and it seems to be working fine. Maybe it was down briefly. Good luck!
Don’t forget – you can press 5 to speak with a customer service rep (and bypass all the verbiage).
Bull there is nobody to talk to ask a question about the card I need to go to the store to my area and buy things there. WE tried the walmart.com and that is a not the main headquarters.
I got A I pod for Christmas gifts for grandaughter trying to find out if I can pick exartn Inc.No one seam to know any thing!
Confirmed this works as of 2/16/12. Call -800-966-6546 and just press 5. Person was quite helpful too.
Thanks much, John!
Hello,
Everyone will be surprised reading this rebut just like I was with my experience with Walmart. I ordered an air bed and air pump and had to return my air pump. To get some questions answered I needed to find walmart’s customer care no. I googled it and landed on this page. Read it about half way and thought I should atleast place the call and I can read rest of the article until someone comes on line. But surprise I was told my call will be answered in 5 minutes. And bang! in 3 minutes I was talking to a human! My questions were answered and I had the customer rep. also place a new air pump order for me!(the fact that I told her to order the cheapest available coleman air pump helped). And I also told her a big thank you and said I was expecting to wait atleast 10-15 minutes for someone to answer the call and I was pleasantly surprised. When I disconnected the call the call duration on my cell phone read 14 minutes!
Come on, Walmart is not no.1 for no reason! Kudos to Walmart
I explained to Victoria that I used a wheelchair to get around and that transportation was hard to get and tommorrowI need to buy some plantsand wondered if anything in the garden center would be on sale;I didn’t want my driver to shuttlebetween Home Depot,Wal mart and Lowes.She told me she was not authorized to give out that information.Again I mentioned about being in a wheelchair and how diificult it was to get around.Her response was”I can’t do anything about that” What a little snot.Life is hard enough,I do not need a young fast talking teen to insult me.You will not have to worry about me as I will never go to your store or a wa lmart again.teach your employees to respect the disabled. Disabled people Do Not Shop at Wal Mart.I was treated rudley in the Janesville,Wi.store
YES DO NOT SHOP THERE EVER. CHEAP OR NOT THEY ARE ONLY CATERING TO PEOPLE WHO ARE UNABLE TO PAY MORE AT THE EXPENCE OF THE PLANET THE FUTURE OF HUMANS AND THEIR CHILDREN. WALMART AND THEIR CEO ARE TERRIBLE AND ALL CORPORATIONS IN THE USA SHOULD BE CLOSED DOWN. AMERICA WILL BE BETTER OFF
DO NOT SHOP THERE AGAIN. ITS CHEAPER AND CONVENIENT YES BUT SERIOUSLY EVERYTHING IS SHIPPED FROM CHINA AND OTHER COUNTRIES. IF YOU STOP SHOPPING THERE, THIS WILL HELP REDUCE POLLUATION THAT THE SHIPS POLLUTE INTO THE AIR, WATER, ETC. THEN WILL ALSO PROMOTE LOCAL BUSINESS HERE IN AMERICA. SURE IT WILL BE A LITTLE HIGHER PRICE BUT WORTH IT IN THE LONG RUN. HIGHER QUALITY AND EVENTUALLY PRICES WILL COME DOWN AND YOU WIL AHVE REAL CUSTOMER SERVIE FROM HUMANS NOT A PHONE TREE OR CORPORATION. FUCK CORPORATIONS THEY ALL NEED TO BE EXTERMINATED FROM THE PLANET. ONLY SMALL BUSINESSES. AND STOP ALL BUSINESSES FROM VOTING LIKE PEOPLE.
THAT SHOWS YOU WALMART’S LEVEL OF CUSTOMER SERVICE. UMM THERE IS NONE!
SO DO NOT SHOP THERE EVER!
PLEASE LET THEM CLOSE AND ALL CORPORATIONS IN THE USA CLOSE THEN AMERICA WILL STRIVE AND BE HEALTHY AGAIN
Yesterday i placed an order on line and a little while later,i got an email saying that there was an error in the processing of the order and walmart canceled the order. I sent emails and no responce as of yet.All i want is to find out what the error was ,was it on my part or walmarts .I never had anything like this happen before. I tried calling and no luck .The number you have on the upper part of page was what i called and wasn’t no human .The order # is 2677138960055
James – That number is the correct number for walmart.com. You do have to get past the robot answering which will take some button pushing and patience. Good luck getting through to them right now.
This article is totally bull it is so simple it is 1800-WALMART. Listen to the prompts and you have a live person in less than 30 seconds. MYbe your write isn’t too bright.
Thank you for your comment, Barbara. You are correct that Walmart’s toll free number is 1-800-WALMART; however, that is the toll free number for Walmart stores. Walmart.com is treated as a completely different entity, and the 800-WALMART number does not apply to the Walmart.com business. Thus the title of this blog post – “What is Walmart.com’s Customer Service Phone Number?” or “Stop Hiding Your Phone Number, Walmart.com”
Here’s a hilarious article I just read about Walmart.com’s online chat only being available for 60 seconds per day: http://consumerist.com/2013/08/16/better-type-fast-walmart-live-chat-is-only-available-one-minute-a-week/
I have been purchasing work boots for my employees for about five years now. They are Herman Survivors I was pleased with the work boots before, Wal-Mart took over the franchise. The steal toe Leather Herman Survivors were holding up good and still do. I have been displeased with the interior of the boot coming apart, since Wal-Mart bought the rights to the boots. I am getting ready to buy 25 pair of boots for my employees, I am looking at other companies for quality, maybe you can let me know if you have remedied the problem. I like the boots but feel like the Quality has gone downhill Since you took over. Please advise me if you have come up with a remedy for the problem. Or explain the problem that is occurring, I would like to continue buying the work boots, if you can give me an explanation to the problem, and how you have made the changes necessary. I would like an explanation of how you are or will to remedy the problem.
Thank-you and hope you can fix or repair the problem.
Sincerely,
Harold Anderson, President, and CEO
Harold,
I would recommend contacting Walmart directly about your issue. This is just a personal blog.
Thanks!
Hannah
I too am very very frustrated!!!!!!!!! Can’t find someone to solve my problem, and need to talk to someone regarding my order on the internet.
I paid 4 a tv on black Friday and now they cant find my name
How I claim my free WalMart gift card
This morning (6/4/2014), I tried the 800-966-6546 number to see what they could do about an item I ordered over 3 years ago. From the automated menu provided, I selected the default “5” to be connected with a rep. Katy came on after just 1 or 2 rings. She spent about 5 minutes answering all of my questions, provided me with available options, and a couple of ideas to try. The encounter was excellent.
When considering on-line reviews, one should bear in mind that when things go wrong, customers are going to be steamed, and take the time to post a review about it. When things go right, things are as they should be, and there’s less urgency to post a positive review. My guess is that the problems reported here are just a small fraction of ALL the problems experienced nationwide …and that all of these problems make up an even smaller fraction of the transactions that are processed without incident.
Nope, I don’t work for Wal-Mart …I just stumbled on this page after Googling for Wal-Mart’s dot com toll-free number.
Just my 2-cents,
Norm Weiler,
Branchville, NJ
Right on, Norm. Thanks for sharing your experiences!!
Yes, this number does work. I ordered a laptop from walmart.com, but the carrier (FedEx) lost it. They told me to call walmart.com. Well everything on walmart.com is automated. None of it helped. Then I found this site, and read the blog posts. To my surprise, the number worked! And it was very pleasant, and they had another laptop on the way. Problem solved in 5 minutes!
Doug
North Carolina
Glad it helped, Doug!
I ordered $500.00 worth of visa gift cards from Walmart.com. To be delivered 12/5. Today was my fifth call and second reference ticket issued to resolve the problem. I can get a live person after holding for 30 min, get transferred, they can’t help and transfer me back, another 30 on hold. So no Christmas gift cards and no refund after two weeks. Today they said I will get a phone call or email response to my problem in 7 days. Hello Christmas. Who else can I contact. I’m about to go to my local store and freak out. I asked the nice lady on the phone why I havent been contacted, she didn’t know. I asked why I get a call if my bill is one day late? She laughed. Can anyone help. The clock is ticking.
Just called – and got to a human in 4 minutes. ZERO wait time, this was in the US Monday at 5:45pm. I guess I got lucky, but no complaints from me. They should have live internet chat though.
If you call the number and hit the option that you need help making a purchase, you get a person right away. Funny how that works. All agents can help you with all aspects once you actually get them on the phone.
Aug 15, 2015
I could not easily locate a telephone number to call walmart.com, but with a search found this web site and the number. Placed the call, went through a bank of options, was advised there would be a three minute wait, got a pleasant articulate English speaking human in 30 seconds. At issue was three smashed items in three separate shipping boxes from one order: six pack of jelly jars in glass, Dawn dish detergent with broken off top, four pound box of Arm and Hammer baking soda box smashed. The pleasant woman looked up my order and resolved the problem with a fast ship replacement. My preference.
I was shocked after reading the reviews to have such success. Thank you web site and Walmart.
Thank you so much!!! It is so helpful.
Every month I spend approx $1200 in my local Walmart and at Walmart.com, but I will never spend a red cent there again. I need a copy of an invoice from 4/16/2016 for an RCA Tablet (Cambrio 116) that I purchased for my niece. Long story short Corporate CS rep (name unintelligible) told me to “print it myself” if I could have I would have and not called him! After his response I asked for a supervisor to which his response was “for what?” When I responded he slammed my [email protected]@ on ignore (hold) for 48 minutes. I was trying to see how long they would ignore me…well now I will ignore WALMART, WALGREEN’S, SAM’S CLUB and any other affiliates.
Walgreens is a completely separate corporation, unrelated to Walmart or Sam’s Club.
https://en.wikipedia.org/wiki/Walgreens
I got hired at walmart through D.O.R. i was so happy! Im alittle bit mental and also 61 yrs old. when they told me i was going to be the cashier in cosmectics i was thrilled. Will they threw me on the front reg. which was to much for me to handle not only mentally but phisiclly off they had me working god awful hours, there was no way i could get there! for one i cant drive because of my handicap and the buses didnt run. I take heavy night meds. and when i had to work noon to 9 try to get home maybe by 10 1030 and have to be back at 730 the next morning, or work till 12am and have to walk or pay for a cab they were giving me 38 39 hrs a week and i broke mentally. So i had to quit. I thought i found my dream job at 61 but i couldnt keep up with the mental work like the younger cashiers could. I think if they wouldve left me in cosmedtics i wouldve been fine. They treat their new employees like they do their costumers get them in and get them out no matter how you do it. Im really sad cuz i really wanted to be part of walmart but i dont even want to shop there anymore.
September 9, 2016 , I think walmart.com needs a rethink by walmark Corporate of what ever dumby is in charge up there. Your obviously you have parking sons of a bee disease. Get rid of your third party vendors unless you’re going to be responsible for the screw ups and their lack of customer care. They will ruin your brand and you company. I will not order a single item form your online store anymore and maybe never visit your local store again.
Thank your subcontracting companies for this.
I am trying for the Fourth time to get my email and password into Savings Catcher. I spoke to a gentleman who said that Walmart does not recognize my server…but then they did…HELP. Now, I am unable to use the Savings Catcher, because, again they do not recognize me!
Walmart’s call center probably gives the worst customer service in the world. I made an order online while I was chatting with a representative and she gave me wrong information and when she realized she said she stopped the shipment but I received an email that They are being shipped to me for twice the price .then when I called the customer service they didn’t even stop my order Nor make up for it in any way not even when I called so many times and spoke with the manager.
Hi Hannah,
Thanks for your original post. I was going crazy today, trying to return a ” 4 year protection plan” on a product that was warranted for five years by the manufacturer. When I finally got to a real person, he understood immediately why we didn’t need the protection plan and agreed to refund our money. Just thought that I would take the time to let you know that the number is still valid.
Once again, thank-you,
Bob F
Thanks for the verification, Bob! Glad it worked out for you.
Thank God for your post. I was in the mist of the vicious cycle and came across this. Had a couple of prompts and then believe it or not a real person on the line. We got disconnected and she actually called me back. WOW! My issue was the charge for my order disappeared from my bank account. I was advised to contact bank because Walmart still showed it. Bank advised once items are received the charges will process . I thought Christmas was about to be ruined. BTW I used the 966-6546 number 😉
Glad to hear, Tawana!
Do not order from Walmart.com whatever you do. I have placed 3 different orders and spent over $60.00 in the process only to have the same issues with them and never receiving the product. They won’t do anything to help you but instead just say “there’s nothing we can do” uh yea there is! Send out the freaking product!!!!!!
I am not very happy satisfied with the order that I ordered on walmart.com and they’re not they keep saying that is canceling off the thing when I pay for it so if somebody can please call me back from walmart.com number thank you have a good day
WAL MART,, BUNCH OF LOSERS AND LIARS,, NOBODY knows what they are talking about, Bet SAM is turning over in his grave, Wal mart hires a bunch of ” slow learners” and doesnt train them. I know, i USED to work for Wal Mart.Two examples, Bought a microwave,, they said if anything went wrong withing the first two yrs of the warranty i could return it to the store,WRONG,,Went bad in about 3 months, the store said WAL MART. COM HAD NO clue no clue what they are talking about,,I pitch it in the garbage,,Bought a weed eater, went bad in 34 days.. took it back to the store [ had a 2 yr warranty ] Wal mart said i had to send it to another state to be fixed,, Woulnt give me another one. BUT WAL MART.COM said store would replace it because it had a 2 yr warranty, THATS WHY I BOUGHT IT..Store said,, “no”. LIARS,, CROOKS THIEVES IN MY OPINION. Dont believe me? Call wal mart. com ask about a product and the warranty, and if you can return it to store if it goes bad for refund. Than call store and ask if you can bring item back for refund if it had a warranty longer than 30 days,,most do,,
Thank you, I successfully contacted them and resolved my issue. Kudos!
How do you reach the Walmart card customer. Service
To me, Walmart has always had a good reputation. However, that has changed.
I recently bought items that were the wrong color. I requested white but received assorted colors. After much time and many calls I finally think the problem has been
corrected.
Your competitions have nicer and quicker service…. Qualities for which your customers want.
Walmart continues to give false delivery dates then changes the delivery date after shopping and again delayed items when they can’t make the delivery date previously promised
Customer service answered right away after going thru a couple of initial voice prompts. She was very helpful and gave me the contact information for me to call the vendor and cancel a duplicate order I made by mistake. I called late in the evening so maybe that was in my favor.
why can’t I find a telephone number to speak with a human at Walmart Corporate? Why do the high paid people get to hide behind a desk or a web site e-mail address, while their employees, that are exposed to the public, have to take the verbal flack about unsatisfactory internet order deliveries? It is the delivery rules that you excepted when you made the deal with the delivery vendor that you chose, that have customers dissatisfied. My delivery date has been changed three times, and this is a very small order. It was a Father’s Day gift that still hasn’t arrived. Yes, I’m a little peeved. I was going to order kitchen curtains, that I now have in my Walmart cart, but I’m not sure when they would be delivered. :(
I used the second number and got faster service, though I had to figure how to navigate through all the options. That took me less than 2 min. I spoke to a human, though he was a little hard to understand because of his accent. I suppose that Walmart uses people from foreign countries because they can pay them less than they would have to pay people in the US.
I did get my problem solved quickly.
To the Walmart CEO
your online orders will never get as good as Amazon.
You guys suck big time.
Customer service. BAD
merchandise in stock. BAD
REFUNDS. BAD